> For the complete documentation index, see [llms.txt](https://landofcoder.gitbook.io/magento-2-rma/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://landofcoder.gitbook.io/magento-2-rma/config-and-usage/manage-product-label-rules.md).

# Manage RMA Return

**Manage RMA**

* This feature brings to Magento store owners an incredible helping hand in managing and reviewing RMA requests.
* With it, you can keep track of all the requests in one place only.
* Moreover, if you’re running a multi seller store, you can see all the RMA requests in store view or on the website, easily and conveniently.

![Manage RMA](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FMMxZRhGaHUGvLvYkpqoH%2Fmanagerma.png?alt=media\&token=a83f4139-85ed-4fb8-bbb4-cbed006a694d)

* Create RMA

![Choose order](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FRNe2MOXskwADW40hhMcr%2Faddrma1.png?alt=media\&token=920ff45c-0b3d-4a63-a2cd-0de57c24ed17)

![Type infomation](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FpGZZSOuZ2KAytWG3Ma0j%2Faddrma2.png?alt=media\&token=ca54e4e5-6225-4475-a6af-4742c1518eed)

![select items](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2Fg5E5Ig4sDkdXyfj4cwLK%2Faddrma2.1.png?alt=media\&token=18030d62-576f-4b46-97c8-160360bab621)

![Rma Settings](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FlGR8ZvrktAIbwzl4MnLz%2Faddrma1.2.png?alt=media\&token=761eaf96-a439-459c-91a1-56c13281fa5a)

**Manage RMA Status**

![manage rma status](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FcxZJot4tDkSvd5hPYYmo%2Fmanagermastatus.png?alt=media\&token=b92cdaca-fc9d-4b66-98b0-d000f88ddff3)

* Create RMA status

![type rma status information](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FiIaCx42eFwMoOhjfa0L1%2Faddrmastatus.png?alt=media\&token=f222b0db-a595-43be-9420-f9d081c93104)

![type rma status notification](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FZ2490rd5H8tIe1pGeF0d%2Faddrmastatus1.png?alt=media\&token=17a8c0e4-f2c6-464c-8968-d425ea638a0f)

**General Information:**

* **Title:** Title of the new status.
* **Code:** Unique internal code for the status.
* **Sort Order:** Sorting order (used for displaying in drop-down menu)
* **Is Active:** Whether current reason is visible on RMA creation and edit page.
* **Show shipping**: Show shipping buttons 'Print RMA Packing Slip', 'Print RMA Shipping Label' and 'Confirm Shipping' in the customer account

**Notifications:**

* Customer message: Type message customer
* History message: Type message history
* Admin message: Type message admin

**Manage RMA Return Reason**

![manage return reason](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FewH4ybRk26vyrMCnqvdt%2Fm%C3%A2ngermareason.png?alt=media\&token=d6032740-f0a8-4b00-a755-81adbe1f7775)

* Create return reason

![add return reason](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FcKR2cVSnN0vbcYxgSbYN%2Faddrmareason.png?alt=media\&token=c2e8906c-b667-427d-88f0-fdfea0cd692d)

* **Title:** Title of the reason.
* **Sort Order:** Sorting order (used for displaying in drop-down menu)
* **Is Active:** Whether current reason is visible on RMA creation and edit page.

**Manage Item Conditions**

![manage item conditions](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FozagMBWgZWfKrRHLSAYn%2Fmanagermacondition.png?alt=media\&token=4d3034f5-989a-4c48-91b8-7882f205e6d0)

* Create item conditions

![Create item Conditions](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FatC6jHpN8IfOgAYeNcRP%2Faddrmacondition.png?alt=media\&token=7d7cb38e-87a6-48ca-8fcb-b8d0d7bc6a36)

* **Title**: Title of the condition.
* **Sort Order:** Sorting order (used for displaying in drop-down menu)
* **Is Active:** Whether current condition is visible on RMA creation and edit page.

**Manage Resolutions**

* When a customer submits an RMA, it can mark which service he would select - for example, exchange or refund. Typically, these two are enough to create reliable return service, but sometimes you need extended resolutions
* Different kinds of refund, or even repair service. Our extension allows you to create as many possible return resolution, as your policy needs.

![manage Resolutions](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2Fx26GQ6sjRYu3bXgevW49%2Fmanagermaresolution.png?alt=media\&token=fcad0dce-2310-455a-95f8-6e348d74d17b)

* Create Resolution

![Create resolution](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FHXlUX1ZWmqOwDaW0tkI0%2Faddrmaresolution.png?alt=media\&token=de633995-e4fa-451d-8c3e-7dd7ee8cb5d0)

* **Title**: Title of the condition.
* **Sort Order:** Sorting order (used for displaying in drop-down menu)
* **Is Active:** Whether current condition is visible on RMA creation and edit page.

**Manage Custom Fields**

* Custom fields are powerful instruments to boost your return services, especially when you have defined additional resolutions.
* You can use them to store additional information about RMA. For example, when a customer confirms the shipment of an RMA package, you can use custom fields to get additional information about the shipment (like carrier, tracking number).

![manage Custom Fields](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2F2TIh0rwP259fqD4Z3e3q%2Fmanagermacustomfield.png?alt=media\&token=ecb7ea79-1fef-4961-b1c7-2713d5f0be69)

* Create custom field

![create custom fiels](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FKK2bKGafZQfwTVA7zNLc%2Frmaaddnewfield.png?alt=media\&token=a59b6a88-dd73-4b1e-880c-5ab6b535c69d)

* **Title:** Title of the field.
* **Code:** A unique internal code of the field.
* **Type:** Field type, which defines and controls elements will be used for entering values. The following types are possible
* **Active**: If this option is enabled, the custom field is active.
* **Sort Order:** Displays the sequence of the fields.
* **Is required for staff**: If this option is enabled, an agent is required to fill in this field.
* **Is required for customers:** If this option is enabled, a customer is required to fill in this field.
* **Visible for customers in statuses:** This option allows you to show the field to customers only in specified statuses of RMA.
* **Is show in confirm shipping dialog:** If this option is enabled, this field will be shown in the confirm shipping dialog.
* **Is editable for customers:** If this option is enabled, customers can enter a value to this field.

**Manage Quick Responses**

* Quick responses, created in this section, will appear on the RMA edit page, in the add message block - where the drop-down widget option Insert quick response will appear.

![Manage quick response](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FL4Oh7EoutZn4KGR25W5N%2Frmaquickresponses.png?alt=media\&token=51bf0f74-c812-4c7d-b669-6ebfc68e34cc)

* Create quick responses

![Create quick response](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2Fh9rGkLPMXqNswXVzd74c%2Frmaaddresponses.png?alt=media\&token=b60cda24-41da-4503-bf5d-593b7ae0cf3d)

* **Title**: Title of the field.
* **Is Active:** Enables or disables current quick response.
* **Template**: Text of quick response. This text will be inserted into reply fields. You can use following variables:
* **Stores:** Store views where you can use this quick response. If you have several languages, you need to have different quick responses for different store views.

**Manage Workflow Rules**

![Manager Workflow Rules](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2F2a5WB5Y0ARwqHZ97ImNE%2Frmamanageworkflowrules.png?alt=media\&token=72961934-b025-4ef2-a4ed-7581ecb209d0)

* Create workflow rules

**General Information**

![create Workflow Rules information](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2F3rPY5r0Vxre10ojyLO7P%2Frmaaddworkflow.png?alt=media\&token=5be3bce3-f9c0-4c75-9b3e-ea0dd586b850)

* **Rule Name:** Name of this particular rule
* **Active**: Whether this rule is active.
* **Is Stop Processing**: Used, when multiple rules are bound to the same event. If this option is on, other rules with the same or lower priority won't be triggered at all.

**Event**

![create Workflow Rules conditions](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FgXQrkOeIxWieiSDSFcjX%2Frmaaddworkflow1.png?alt=media\&token=8443d677-6da9-480f-80d2-9a4a55c4aa3f)

* This section breaks into two blocks. 
* At the event block settings you can set the required RMA event condition:
  * New RMA has been created
  * RMA has been changed
  * New reply from customer
  * New reply from staff

**Actions**

![create Workflow Rules actions](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FIrK1mbPKO26VoIFjRP3l%2Frmaaddworkflow2.png?alt=media\&token=c917857f-f66f-488e-9b1f-9b4eb2b3c18d)

* RMA actions will be executed when conditions are met**.**
* Currently, only two actions are supported:
  * **Set Status**: Sets new status for the RMA
  * **Set Owner:** Sets new owner for the RMA
* Other actions are planned for adding in upcoming releases.

**Notifications**

![create Workflow Rules notification](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2Faht219uRhxOVIxcx7VPo%2Frmaaddworkflow3.png?alt=media\&token=72cf54da-2561-4a43-a588-dbb68ceba2f3)

* **Send RMA Manager:** If option is enabled, the current email will be sent to RMA owner
* **Send email to the customer:** If option is enabled, the current the email will be sent to the customer
* **Send email to other email addresses:** Allow you to send emails to additional addresses
* **Email subject:** Email subject
* **Email body:** Text of the email can be used to email template variables. For more information about variables.

**Manage Return Address**

![Manage Return Address](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2FNm8BiNFXkQr7yIJYkw15%2Frmamanagereturnadd.png?alt=media\&token=cdb44842-7be7-41ce-a35b-14a459720ada)

* Create Return Address

![Create Return Address](https://4157094439-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvagivH4NTt9H5ilglYjj%2Fuploads%2F0ef3CO4LjScJLnRKALvx%2Frmaaddreturnadd.png?alt=media\&token=072938a2-f600-4bce-bbfe-9b9dd7896362)

* **Title:** Title of the new return address.
* **Sort Order:** Display the sequence of the fields.
* **Active:** If this option is enabled, the custom field is active