Manage RMA Return

Manage RMA

• This feature brings to Magento store owners an incredible helping hand in managing and reviewing RMA requests.

• With it, you can keep track of all the requests in one place only.

• Moreover, if you’re running a multi seller store, you can see all the RMA requests in store view or on the website, easily and conveniently.

Manage RMA

• Create RMA

Choose order

Type infomation

select items

Rma Settings

Manage RMA Status

manage rma status

• Create RMA status

type rma status information

type rma status notification

General Information:

• Title: Title of the new status.

• Code: Unique internal code for the status.

• Sort Order: Sorting order (used for displaying in drop-down menu)

• Is Active: Whether current reason is visible on RMA creation and edit page.

• Show shipping: Show shipping buttons 'Print RMA Packing Slip', 'Print RMA Shipping Label' and 'Confirm Shipping' in the customer account

Notifications:

• Customer message: Type message customer

• History message: Type message history

• Admin message: Type message admin

Manage RMA Return Reason

manage return reason

• Create return reason

add return reason

• Title: Title of the reason.

• Sort Order: Sorting order (used for displaying in drop-down menu)

• Is Active: Whether current reason is visible on RMA creation and edit page.

Manage Item Conditions

manage item conditions

• Create item conditions

Create item Conditions

• Title: Title of the condition.

• Sort Order: Sorting order (used for displaying in drop-down menu)

• Is Active: Whether current condition is visible on RMA creation and edit page.

Manage Resolutions

• When a customer submits an RMA, it can mark which service he would select - for example, exchange or refund. Typically, these two are enough to create reliable return service, but sometimes you need extended resolutions

• Different kinds of refund, or even repair service. Our extension allows you to create as many possible return resolution, as your policy needs.

manage Resolutions

• Create Resolution

Create resolution

• Title: Title of the condition.

• Sort Order: Sorting order (used for displaying in drop-down menu)

• Is Active: Whether current condition is visible on RMA creation and edit page.

Manage Custom Fields

• Custom fields are powerful instruments to boost your return services, especially when you have defined additional resolutions.

• You can use them to store additional information about RMA. For example, when a customer confirms the shipment of an RMA package, you can use custom fields to get additional information about the shipment (like carrier, tracking number).

manage Custom Fields

• Create custom field

create custom fiels

• Title: Title of the field.

• Code: A unique internal code of the field.

• Type: Field type, which defines and controls elements will be used for entering values. The following types are possible

• Active: If this option is enabled, the custom field is active.

• Sort Order: Displays the sequence of the fields.

• Is required for staff: If this option is enabled, an agent is required to fill in this field.

• Is required for customers: If this option is enabled, a customer is required to fill in this field.

• Visible for customers in statuses: This option allows you to show the field to customers only in specified statuses of RMA.

• Is show in confirm shipping dialog: If this option is enabled, this field will be shown in the confirm shipping dialog.

• Is editable for customers: If this option is enabled, customers can enter a value to this field.

Manage Quick Responses

• Quick responses, created in this section, will appear on the RMA edit page, in the add message block - where the drop-down widget option Insert quick response will appear.

Manage quick response

• Create quick responses

Create quick response

• Title: Title of the field.

• Is Active: Enables or disables current quick response.

• Template: Text of quick response. This text will be inserted into reply fields. You can use following variables:

• Stores: Store views where you can use this quick response. If you have several languages, you need to have different quick responses for different store views.

Manage Workflow Rules

Manager Workflow Rules

• Create workflow rules

General Information

create Workflow Rules information

• Rule Name: Name of this particular rule

• Active: Whether this rule is active.

• Is Stop Processing: Used, when multiple rules are bound to the same event. If this option is on, other rules with the same or lower priority won't be triggered at all.

Event

create Workflow Rules conditions

• This section breaks into two blocks.

• At the event block settings you can set the required RMA event condition:

  • New RMA has been created

  • RMA has been changed

  • New reply from customer

  • New reply from staff

Actions

create Workflow Rules actions

• RMA actions will be executed when conditions are met.

• Currently, only two actions are supported:

  • Set Status: Sets new status for the RMA

  • Set Owner: Sets new owner for the RMA

• Other actions are planned for adding in upcoming releases.

Notifications

create Workflow Rules notification

• Send RMA Manager: If option is enabled, the current email will be sent to RMA owner

• Send email to the customer: If option is enabled, the current the email will be sent to the customer

• Send email to other email addresses: Allow you to send emails to additional addresses

• Email subject: Email subject

• Email body: Text of the email can be used to email template variables. For more information about variables.

Manage Return Address

Manage Return Address

• Create Return Address

Create Return Address

• Title: Title of the new return address.

• Sort Order: Display the sequence of the fields.

• Active: If this option is enabled, the custom field is active